Since the beginning of 2012, SSI has enriched its client base with one more client - Italian Visa Centre (“Visa Management Service” company) by installing Q-mate management system. Visa centre is a new segment for SSI’s installation Q-mate .
Initially, SSI’s key clients in installation Q-mate management systems were financial institutions and telecommunication companies. Since 2004 SSI started Q-mate installations and actively increased the quantity of clients. SSI company provided consumers with equipment which raised productivity of source usage and service level. As services sector is very dynamic, many companies dealing with big clients streams needs a well-managed process. Visa centers belong to these types of companies.
Today only few visa management service companies in Ukraine are equipped with such kind of software. Meanwhile, in Russia this sector is much better developed.
Q-mate management system has been functioning in the Visa Management Service company's Russian office for quite a while. To standardize the service quality, a decision was taken to install similar equipment in the Ukrainian office as well. This project was successfully implemented by SSI.